Troubleshoot steps
Steps for troubleshooting esense built-in systems.
PRIMARY INDICATIONS
System does not start at all.
Step 1
Step 2
Step 3
Step 4
Step 2
Charge the battery pack and check voltage and capacity with PowerTalk. *
Replace battery pack.
Replace charger.
Replace esense Membrane Foil (on/off button).
Replace CAB100 UI 2 – Box.
Replace esense UI 2.
Replace esense Controller Box.
* The Voltage” and Remaining Capacity of the esense battery pack can be checked in PowerTalk under the “Values” tab (find more info in the PowerTalk guide). For esense battery packs the Relative Remaining Capacity must always be above 10% in combination with a Voltage between roughly 24-27 V. If the Voltage is lower, the battery may not have been charged for a long time or the battery pack may be broken and is not able to hold capacity for a longer period anymore.
System does not start at all.
Step 1
Step 2
Step 3
Step 4
Step 2
Charge the battery pack and check voltage and capacity with PowerTalk. *
Replace battery pack.
Replace charger.
Replace esense Membrane Foil (on/off button).
Replace CAB100 UI 2 – Box.
Replace esense UI 2.
Replace esense Controller Box.
* The Voltage” and Remaining Capacity of the esense battery pack can be checked in PowerTalk under the “Values” tab (find more info in the PowerTalk guide). For esense battery packs the Relative Remaining Capacity must always be above 10% in combination with a Voltage between roughly 24-27 V. If the Voltage is lower, the battery may not have been charged for a long time or the battery pack may be broken and is not able to hold capacity for a longer period anymore.
System does not start for some time (up to a few hours).
NOTE: If a system is not able to start up for some time this may be caused by a safety procedure in the esense battery pack.
NOTE: The instruction below is applicable only for systems including the esense battery pack. Esense basic systems (E1409-9010/-9040) are powered by alternative power sources. Refer to the service instructions of these power sources for troubleshooting information.
Step 1
Restart after a few hours / after (dis)connecting the charger.
It is advised to try a restart after a few hours. If this was not successful then try a restart after (dis)connecting the charger to the mains.
Step 2
Check PowerTalk log file and the table below to find possible causes and advised actions.
Next, the cause may be found with PowerTalk under the “Values” tab > battery > info > last 10 cutoff reasons. The displayed number is a log for cutoff of the battery; in these situations, power from the battery is temporarily switched off by the battery electronics caused by an unusual and potentially harmful event. The log fills from right to left, so the most right number is the last event. The table below lists meaning, cause and advised actions for the numbers that can be displayed in the log file:
#
1
2
3
4
5
Meaning
Battery voltage too low
Discharge current too high
Battery temperature too high
Charger voltage too high
Charge current too high
Cause / action
The battery pack was not charged for a long period or the battery is broken.
> Check with the user if the product was not charged for a long time (months), e.g. due to storage.
> Check if charging is still working. Replace the battery pack or the charger if necessary.
The current required by the Drivewheel is higher than the battery pack is able to deliver. This fault should not occur in normal use scenarios. Please contact a product specialist at Indes in case this fault is logged frequently.
The battery pack has been too warm. This may be caused by an external or internal heating of the cells during charging.
> Thoroughly check if the battery pack is used in warm environments (> 45 deg Celcius) or if the battery pack is installed close to any heatsources.
> Replace the battery pack if both external sources can be excluded and the issue is logged frequently.
The supply voltage of the charger is incorrect. Make sure the original esense charger is used. Replace the charger in case the fault is logged frequently.
The supply current of the charger is incorrect. Make sure the original esense charger is used. Replace the charger in case the fault is logged frequently.
Step 3
Replace battery pack.
Replace charger.
Replace the battery pack or the charger if this was advised in the action column of the table above or in case the previous steps did not lead to a solution.
System switches off after a few seconds or when first pushing the sensor handles.
Step 1
Step 2
Charge the battery pack and check voltage and capacity with PowerTalk. *
Replace battery pack.
Replace charger.
* The Voltage” and Remaining Capacity of the esense battery pack can be checked in PowerTalk under the “Values” tab (find more info in the PowerTalk guide). For esense battery packs the Relative Remaining Capacity must always be above 10% in combination with a Voltage between roughly 24-27 V. If the Voltage is lower, the battery may not have been charged for a long time or the battery pack may be broken and is not able to hold capacity for a longer period anymore.
One or more service LED's are lit.
Advice
Look up the specific combination of service and battery indications in one of the Service indication categories below to find matching troubleshooting steps.
'System ready' indication is lit, but product performance is not correct.
Advice
See the Unexpected performance category below to find matching troubleshooting steps.
System performance is correct at the moment, but customer reports previous service indications.
Step 1
Step 2
Read the system Log file with PowerTalk to find possible causes.
Look up the specific combination of service and battery indications in one of the Service indication categories below to find matching troubleshooting steps.
Immobilizer LED is lit.
Step 1
Step 2
Step 3
Check cables and switches connected to input C4 on CAB111 Main IO v3.
Toggle the immobilizer polarity with PowerTalk.
Replace CAB111 Main IO v3.
Key lock LED is lit.
Step 1
Step 2
Unlock the Key lock (magnet or 4x hidden key lock switch).
Change the Key lock activation with PowerTalk.
All LED's on the interface are blinking.
Step 1
Step 2
Step 3
Unlock the emergency switch and reactivate the system.
Replace EMO Switch.
Replace CAB100 UI 2 – Box.
One or more battery level indication LED's are blinking.
Advice
See the Battery level indications category below to find matching troubleshooting steps.
SYSTEM SERVICE INDICATIONS
File system write/read error.
Step 1
Step 2
Check frequency of the fault in the Log file with PowerTalk.*
If the fault is an isolated event (only logged a few times in the past months): no further action needed.
If the fault is not an isolated event:
Replace CAB111 Main IO v3.
* In most cases the error does not lead to the system switching to service mode. Therefore, the user may not notice anything. Incidental occurrence is no reason for replacement of the esense Controller Box.
System safe mode.
Step 1
Step 2
Step 3
Step 4
Check frequency of the fault in the Log file with PowerTalk. *
If the fault was an isolated event (only logged a few times in the past months): no further action needed.
If the fault was not an isolated event: use PowerTalk to set the right dipswitch for your system configuration.
If the issue still exists:
Replace esense Controller Box.
* The esense Controller Box switches to system safe mode when an error occurs that is potentially harmful for the controller. Incidental occurrence is no reason for replacement of the esense Controller Box. The system also switches to safe mode when the system configuration does not match with the software version on the esense Controller Box. This van be corrected by stetting the correct system type with PowerTalk (User Level 3 only).
PUSHBAR SERVICE INDICATIONS
Pushbar out of range.
Step 1
Step 2
Check sensor signals with PowerTalk.*
In case a sensor signal exceeds the range of 130-870, a cable break is detected.
Check which sensor (S1 or S2) causes the failure and locate this sensor by following the cable leading from esense UI2.
NOTE: Sometimes the Log file shows a (couble) cable break directly after the system was stopped. This notification is caused by a timing issue; during switch off of the system the voltage of the sensors drops, causing extreme sensor values. In some cases the Main controller is still able to detect and log this.
Loosen and reassemble the failing sensor handle. **
* Sensor signals can be checked on the “Overview” and “Values” tabs in PowerTalk. A sensor signal should be between 400 and 550 when in rest (not pushed). In case the sensor is outside of this range at start-up of the system, calibration will fail.
EXAMPLE ELEMENTS
Advice
See the Unexpected performance category below to find matching troubleshooting steps.
Step 1
Step 2
Step 3
Check cables and switches connected to input C4 on CAB111 Main IO v3.
Toggle the immobilizer polarity with PowerTalk.
Replace CAB111 Main IO v3.
Step 1
Step 2
Step 3
Step 4
Step 2
Charge the battery pack and check voltage and capacity with PowerTalk *
Replace battery pack
Replace charger
Replace esense Membrane Foil (on/off button)
Replace CAB100 UI 2 – Box
Replace esense UI 2
Replace esense Controller Box
Step 1
Step 2
Charge the battery pack and check voltage and capacity with PowerTalk *
Replace battery pack
Replace charger
