esense built-in systems
PowerTalk troubleshoot guide
Welcome to the PowerTalk troubleshoot guide. The guidelines on this page provide you with a troubleshooting strategy to efficiently solve issues with esense built-in systems. Follow the steps below in the given order.
1. Check if the issue can be solved remotely
After a service call it is most important to make sure the user can continue use of the product, either with or without esense drive functionality.
Check with the user if:
The emergency switch is unintendedly pressed
The immobilizer is unintendedly activated
The key lock is unintendedly activated
2. Ensure the user can continue using the product
In case solving the issue remotely is not possible, make sure the trolley can be used without electric power assistance until repair is made.
Notice the user that:
The Drivewheel/Driveunit 360 can be turned by hand in case the system failed when the wheel was turned sideways.
The Drivewheel is in freewheel mode when the system is switched off. Therefore the product can still be safely moved around.
The Drivewheel may (optionally) be provided with a mechanical emergency wheel lift (E1106-8000 systems).
3. Fault analysis
Start with reading the service indication:
The three orange LED’s communicate a code indicating a general category of system faults (e.g. pushbar errors).
Next, the first option to get more specific information on the issue is through the battery indication: *
When one of the docking switches is pushed, the battery indication communicates a code indicating a specific issue within the system fault category.
The second option is to use the PowerTalk Log file:
Connect the product to PowerTalk and view the log; here all important events that happened when using the product are stored, including fault codes.
* Systems without esense battery pack cannot show battery indications.
4. Solve the issue
When the fault is defined it is time to solve the issue. The troubleshoot guide lists a series of steps for each specific fault code to help solve the issue efficiently.
NOTE: follow the steps in the given order, in many cases the first step is sufficient.
Click on a fault category below to go to the underlying issues and troubleshooting steps. Check one of the additional categories for issues that do not fall into one of the categories communicated by the service indication.