This information is intended for esense dealers and integrators. If you are an esense end user, please contact your dealer first.
Dealers and integrators are kindly requested to notify Indes about relevant service cases. Use our service form to communicate all relevant information. We hold tight record of service performance and use this information for post market surveillance and initiation of periodical product improvements. Filling the service form is obligatory when components are returned for warranty or repair.
Please send completed service forms to service@indes.eu, shortly after each service visit. You will receive a return merchandise authorization (RMA) in case you are claiming repairs and warranty.
Indes grants warranty on component defects which appear within a period of 2 years after invoice date. Normal wear and tear and misuse are excluded. Warranty is valid on components only and not on any additional costs, like labour or shipment. Only complete components or spare parts, as listed in product (spare) parts overviews are applicable for warranty. Indes only takes warranty claims from esense dealers. If you are an end user of an esense product, please contact your dealer.
Please send completed service forms to service@indes.eu, shortly after each service visit.
