Go directly to
PowerTalk troubleshoot guide
PowerTalk use guide
PowerTalk is a pc application that enables communication with products equipped with an esense controller. Esense controllers are generally used to provide intuitive drive support to a broad range of heavy mobile care products. PowerTalk is also a service tool that gives users an overview of system settings, sensor and parameter values, product usage history, firmware versions etc.
On this page is explained what you need to know to get started with PowerTalk, like how to connect a product, how to get around the user interface and how to use the features and functions that PowerTalk provides.
Click here for information on available PowerTalk license keys.
Connect you product with a (mini) USB cable to your pc. Make sure your product is switched on and start PowerTalk.
The following start-up screen will open:
Click the “connect” button to connect your product to PowerTalk.*
NOTE: When connecting a product to PowerTalk for the first time, you will be prompted to fill in a new system name. The information that PowerTalk collects during a session will be stored on the local hard disk of the connected pc under this name. When a product is connected the second time the pop-up box will not show again.
* If connection fails, follow the steps described under “Procedures > Troubleshooting” below.
Here you find an overview of the PowerTalk interface: hover over the numbers for a description of the various elements.
NOTE: When your product is connected to PowerTalk and an internet connection is available, a status report will automatically be sent to Indes.
For detail information on the underlying menu items go to:
PowerTalk main menu items
Go directly to
PowerTalk troubleshoot guide
The information and functionality within PowerTalk is categorized in tabs:*
* The screens displayed in this guide are examples; content may differ for different product types.
The “Overview” tab gives a global summary of information from the connected product. The information displayed here is not adjustable.
The “Activity” tab gives graphical information about the activity history of the various system elements. In this case charge cycles and drive time (example below).
The “Usage” tab gives information about the system usage, related to the expected life-time.
The “Values” tab gives information about the parameter values stored in your esense system and batterypack. This information can be used to analyse the status of the system and the battery.
For an overview and detailed description of PowerTalk values for your product go to:
Values esense built-in systems
Values esense patient lifts
Under the “Settings” tab you find system parameters that can be adjusted*. The default factory setting is the most common settings profile that suits most users, but several settings can be personalized for users with special needs or wishes.
* For a more detailed explanation on how to change, save and load settings see “Procedures” below.
For an overview and detailed description of PowerTalk settings for your product go to:
Settings esense built-in systems
Settings esense patient lifts
Under the “Counters” tab relevant built in counters for the system and battery of your product can be viewed (and some can be reset).
For an overview and detailed description of PowerTalk counters for your product go to:
Counters esense built-in systems
Counters esense patient lifts
Under the “Log” tab you find the log file created by the firmware of the connected product in which all important events that happened when using the product are stored. This log file is very useful for service repairs and solving problems of users. It can store approximately 1500 lines of data*.
*When more events happen the oldest line is erased.
For more information on the PowerTalk Log and the troubleshoot guide go to:
esense built-in systems
esense patient lifts
Depending on your User Level it is possible to adjust settings for your product in PowerTalk. To do so, follow these steps:
- Make sure your product is connected to PowerTalk (LIVE icon is green)
- Go to the tab “Settings” and unfold the sub menus
- Choose which values you want to change and fill in the desired values (NOTE: the value must be within the set range)
- Click the “Write” button to write the new settings to the connected product
It is possible to save a set of (custom) settings for your product. To do so, follow these steps:
- Click the “Save settings” button; a dialog box will open.
- Check the boxes of settings you want to save (NOTE: make sure all the values you want to save are selected; unchecked values will not be included in the saved profile).
- Press “Save” and select a location.
It is possible to load a (previously saved) set of (custom) settings for your product. To do so, follow these steps:
- Click the “Load settings” button.
- Select and open the desired file (NOTE: all values changed by loading the file are highlighted green).
- Click the “Write” button to write the settings to the connected product.
Failing PowerTalk connection
When the PowerTalk connection to a product fails, follow these steps:
- Close PowerTalk
- Remove the USB cable from the product or pc
- Restart the product
- Reconnect the USB cable
- Restart PowerTalk
- Check if the USB and Live icons are green; if not, press the connect button (in the shortcut menu)
If the steps described above do not work, the failed connection can be related to the COM port number that is used. PowerTalk only accepts COM port numbers from 1 to 9. Follow the instructions here to change the COM port number on the PC.
NOTE: The COM port numbers will increase every time a new product is connected, so it is advised to start with number 1.
For product troubleshooting go to the PowerTalk troubleshoot guide for your esense product: